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Return Policy

Returns

 

We make every effort to accurately describe the products we sell and to inspect them before packing and Installation. If for any reason you want to return an item due to wrong size, wrong colour or you simply changed your mind, please follow the return process instructions.

Products are eligible for return if they are:

 

  • Returned within 14 days of receipt

  • If they don’t match the custom artwork approved by you.

  • Not worn, laundered, altered or otherwise used

  • In a clean/unsoiled "as new" condition with original tags, labels and/or packaging

  • Packed and delivered in a manner to prevent damage to the item on return

  • Not a made to order, custom, discontinued or clearance items

  • Additional restrictions may apply, please contact us at ahp.admin@kwsouthafrica.co.za for more information

 

In the unlikely chance that merchandise was damaged in shipment, please do not distribute the items until the Marketing Dept can inspect the Items and a claim can be submitted.

 

Upon receiving your order:

 

  • If the packaging appears opened or damaged, please notify the carrier immediately

  • Check the contents of your package and verify that you received what was ordered against the confirmation email

  • Retain all packaging materials if items are damaged or missing

 

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process Instructions:

 

  • Go to the Adrienne Hersch Properties Returns Center and enter your email to start the return process

  • Tell us about the item(s) and reason you want to return to generate an estimated refund

  • Follow instructions for proper delivery of return item(s)

  • Once eligible item(s) are received, a credit will be issued (minus the return delivery cost) to the original payment method used for purchase

 

Refunds (if applicable)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (minus the return shipping cost).


If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. 

Late or missing refunds (if applicable)

 

If you haven’t received a refund yet, first check your bank account again.


Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at ahp.admin@kwsouthafrica.com

Exchanges

 

We do NOT process exchanges. If you need a different size or color of an item you ordered, please place a new order when your return is processed.

 

If you have a question or problem, please call us at 011 728 7013 or contact us via email at ahp.admin@kwsouthafrica.co.za. You may also get information about your order history under My Account in the top right of the ahpstore. 

 

Shipping

 

All returns should be delivered to:

Adrienne Hersch Properties
46 Central Street Houghton, Johannesburg, South Africa

 

You will be responsible for paying for your own delivery costs for returning your item(s). Delivery costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 

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